Overview

Magic Call Centre Agent at Hilton Kuala Lumpur, located at Hilton Kuala Lumpur Hotel, 3 Jalan Stesen Sentral Kuala Lumpur 50470. Hilton offers countless opportunities to delight guests across a family of brands and experiences.

The Magic Call Centre Agent coordinates services to ensure that each customer experiences a memorable stay, in line with Hilton and hotel policies and procedures.

What will I be doing as a Magic Call Centre Agent is to support guests from arrival through departure, delivering high standards of service and information to enhance their stay.

What will I be doing?

• Actively seek verbal feedback from customers and team members at every opportunity.
• Agree on and implement actions to improve customer service.
• Promote Hilton Honors and its benefits to guests; ensure existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their b...