Key purpose:

The Managed Services (MS) Operations Manager operates as part of the Global Center of Excellence and is accountable for service delivery in the Co Es in the provision of the highest level of client satisfaction and the successful continuance of business operations within the company. They assist with the planning, building and support of delivering managed services and work with regional and local teams to meet business objectives.

Duties and responsibilities: Proactively monitor and drive service delivery to clients from the Operations Centre and/or Co E Manage client incidents by investigating and providing solutions that help solve client problems as escalated by team leaders and engineers in the Operations Centre and/or Co E Work with client advocacy teams to evaluate regional client reviews to ensure proactive incident management at client sites Ensure that the standard client information repository r...