We at Pine Labs are looking for those who share our core belief - “Every Day is Game day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.

Responsibilities we entrust you with:

Operational Performance & Optimization

• Merchant Experience & VoC Advocacy: Serve as the internal Voice of the Merchant, systematically gathering feedback to ensure every touchpoint—from technical setup to daily settlement—is intuitive, while continuously improving digital service models and self-service merchant dashboards
• Operational Efficiency & Friction Reduction: Proactively identify and eliminate bottlenecks across the merchant lifecycle to reduce turn-around-times (TAT), minimize operational handoffs, and optimize the overall merchant experience
• Core Risk, Compliance & Onboarding...