Customer Service & Operations Manager

Reporting to the Branch Manager, the Customer Service & Operations Manager is responsible for maintaining seamless daily branch operations by leading, guiding, and mentoring the operations team.

Key responsibilities include maintaining HLB’s policies, standards, compliance with BNM regulatory reporting, and handling customer inquiries or complaint escalation in a timely manner.

Responsibilities

• Solicit leads through referrals, cold calls, marketing visits, telemarketing, launches, road shows and other sales activities to achieve sales targets.
• Actively cross‑sell banking/financial products.
• Assess, evaluate, and propose credit applications diligently.
• Build rapport and relationships with customers to establish loyalty, repeated sales, and increased product holding.
• Provide excellent customer service and uphold professionalism to reflect the bank’s image.
• Apply p...