## Manager, Case & Care Management (Operations & Transformation)Applylocations: HLT-Hong Leong Towertime type: Full timeposted on: Posted Todaytime left to apply: End Date: July 31, 2026 (30+ days left to apply)job requisition id: JR **If you are looking to excel and make a difference, take a closer look at us...**## Functional *(job responsibilities)** Investigative Analysis: Lead/Independently review reviews of client complaints. This includes analyzing transaction history, recorded lines, and email correspondence to reconstruct events accurately.* Stakeholder Collaboration: Partner with Customer Advocacy, Relationship Managers, Product teams, Branch staff to gather facts and determine if internal policies or regulatory requirements were breached.* Resolution & Communication: Draft formal investigation outcomes that are clear and professional. You will propose fair settlements or remedial actions where necessary.* Root cause assessment: Diagnose Systemic Risk or issues with...