Manager, Client Advocacy - Canadian Commercial Banking

Requisition ID: 265035

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Manager Client Advocacy, Canadian Commercial Banking (Toronto)

Purpose

To leverage every source of client feedback to drive change, innovation and enhancements to the way our clients do business with us. We want to identify and address systemic issues that impact the experience of our clients, so they become advocates of our brand.

As the Manager Client Advocacy, you will be responsible for supporting the Canadian Commercial Banking complaint model by focusing on continued adoption and sustainment of the process, assist in complaint investigations/resolutions and improving the overall client experience. You will review and analyze the ECMS data, build robust, accurate and detailed reporting, identify best practices and solicit feedback from business partn...