. Skillset Required: Client Services, Customer Success, Service Operations, ZenDesk, Freshdesk, Salesforce, Ticketing Systems, Workflow Design, Automation Tools, Zapier, Intercom, AI bots, Presenting to High-Level Stakeholders, Analytical Rigor, NPS, NRR, SLA Management, Leadership, Team Management, Client Retention, AI-Powered Support, Chat-Based Support, Operational Excellence, Capacity Engineering, Data-Driven Resource Allocation, Client Advocacy, Revenue Growth, Coaching, Mentoring, Process Automation