Base Calling and Relationship Management

• Outcall Customers to approx. 30-40 Customers on daily basis to ensure they are not facing any issues and develop relationships.
• Develop and nurture long term relationships with corporate clients to ensure long-term engagement.
• Coordinate with Region sales and service teams for ensuring smooth resolution for any on ground queries.
• Manage relationships effectively with internal Tata Play cross functional teams for achieving business goals.
• Demonstrate pro-active and high initiative behavior to achieve business integrity goals.
• Provide timely and structured feedback – from / customers/ competition.
• Resolve escalations with agility and ensure high levels of client satisfaction.

Quality Bulks

• Validate bulk deals to ensure Quality Customers are onboarded.
• Highlight any discrepancies in new clients onboarded. ...