Responsible for liaising and communicating all aspects of Supply Chain objectives, initiatives and service levels to Loblaw Companies Limited & Pharmaprix / Shoppers Drug Mart Retail.
This role develops service level standards focused on reducing response times and providing high levels of customer satisfaction. It will develop functional strategies and specific objectives partnering with Supply Chain SME/sub‑functions to support process improvement and issue resolution. The role focuses on four key areas deemed critical by the SDM Retail customers: relationship management, communication, event management, and change management.