This is a 12 month contract role
As our highly valued CX Manager, Digital Banking Transformation based in Brisbane, your role will help shape the future customer experience across Great Southern Bank’s mobile and online banking channels. Working within a major enterprise transformation program, you will ensure customer needs remain central to decision-making, supporting our purpose of helping every Australian own their own home.
You’ll make an impact by:
Leading customer experience and service design activities across a large-scale digital banking transformation program.Using customer insights, research and journey mapping to identify opportunities and influence better customer outcomes.Collaborating with stakeholders across business, technology and delivery teams to align on customer-centred solutions.Applying service design principles, blueprints and experience frameworks to improve digital banking experiences.