Create your future with Affin! You too can make a difference.

Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Key Responsibilities

• Strategic Leadership and Vision:
  • Develop and execute a comprehensive customer journey strategy aligned with the bank's overall business objectives and customer experience vision.
  • Establish and maintain a deep understanding of customer needs, behaviors, and expectations through ongoing research and analysis.
  • Identify emerging trends and best practices in customer experience design and incorporate them into the bank's strategy.
• Team Leadership and Development:
  • Lead, mentor, and develop a team of customer journey designers, fostering a culture of innovation, collaboration, and customer‑centricity.
  • Provi...