About The Role Oversee the daily operations of the team Responsible for coaching and supporting Leads and Assistant Managers and ensures that the team meets or exceeds their performance. responsible for revenue generation, client engagement;
maintain client qualityand ensure service levels are met on a consistent basis. Monitor key performance indicators (KPIs) and productivity metrics to ensure departmental goals are met or exceeded Work with support departments to ensure staffing strategies are effectively executed Hold team meetings on a regular basis with direct reports. Communicate all process and client updates to direct reports within specific timelines and keep record for such updates Responsible for day-to-day functional supervision of each team, including productivity of the team, quality %, track absenteeism of the team and encourage team managers to complete performance appraisal of work group(s) in accordance with the organizations policies and applicable legal requ...