At the Energy Market Authority (EMA), we do more than keep the lights on. As Singapore’s energy market regulator and industry developer, we work to ensure a reliable, secure and sustainable energy supply for homes, businesses and the economy.

We are looking for a driven and service-oriented individual to join our team. The ideal candidate is operationally strong, people-centric, and able to balance day-to-day operational needs with longer-term improvements to customer experience and service excellence.

You will support the department’s efforts to strengthen customer experience and service delivery across the agency. The role will focus on customer experience operations and case management, including the oversight and management of customer enquiries, appeals, and service-related matters. You will also contribute to service excellence initiatives and process improvement efforts to enhance service delivery an...