Manager-Digital Product Solution Design (Solution/Business Architect)

Gurugram, HR, India(Hybrid)

**Job Description**

The Servicing Capabilities & Innovation (SC&I) organization drives strategy, product management, process design, and technology enablement across Global Servicing. The team partners closely with Product, Technology, Operations, and Enterprise Architecture organizations to build scalable, intelligent, and customer-centric servicing ecosystems.

We are seeking a highly strategic and technically strong Manager – Product Solution Design (Disputes Platform Transformation) to help shape the next-generation evolution of the Global Disputes Management (GDM) platform — one of the largest disputes and fraud servicing ecosystems within American Express.

This role serves as a lead architecture and transformation partner for the next generation evolution of the Global Disputes Management Platform. They will play a critical part in transfor...