Responsibilities

• Build operating models for various business areas, defining process, people, and system capabilities needed to meet business goals.
• Assess the performance and capability of processes and operational groups (throughput, cycle time, productivity, waste, etc.).
• Lead stakeholder workshops and current-state assessments to surface pain points and opportunities; translate findings into prioritized use-case backlogs, high-level requirements, and target-state process designs.
• Redesign and simplify processes to make them automation/AI‑ready, reducing variability, clarifying decision points, and eliminating non-value-added steps.
• Identify, frame, and prioritize automation and AI/GenAI opportunities with business partners by facilitating use‑case discovery, defining problem statements and success measures, assessing feasibility (data readiness, risk/privacy, change impact), and building a clear roadmap from opportunity throug...