Our Client is a 100% subsidiary company of a Japanese information and Communications Company. They are one-stop service provider of all communication services . Their Singapore office is the regional HQ, providing comprehensive global and local communication services to companies developing their businesses in the region including Singapore, by tailoring services according to the characteristics of each region.

• Case Management: Assess incoming cases, engineer assignment, and monitor resolution progress.
• Internal & Cross-Department Coordination: Handle internal escalations, provide guidance, and collaborate with other departments.
• Escalated Case Support: Manage complex or irregular cases caused by urgency, manpower shortages, or incomplete information.
• Incident Response & Complaint Handling: Lead incident response efforts and address customer complaints professionally.
• Process Improvem...