Key Responsibilities / Accountabilities

• Provides and satisfies first and second level system/application support for requests, questions and technical training issues.
• Manages and coordinates with vendors to provide uninterrupted service.
• Serves as the organization’s point of contact for system/application issues, keeping current with ongoing developments and new technologies.
• Balance and organization of all systems/applications and user needs is a constant.
• Provides employee introductions to various systems/applications and training as needed.
• Establishes and provides guidelines for continuous group and one-on-one training and initiates ongoing follow‑up with internal/external customers.
• Creates documentation and instructional guidelines for systems/applications procedures and usage.
• Proper case entry documentation into our case management system.
• Use tools to remotely access end user...