Elevate community support services as the Manager of Community Support at Parkinson Canada. Lead a multi-channel client support helpdesk while ensuring seamless navigation and high-quality service delivery.
In this vital managerial role, you will oversee Parkinson Canada’s client support services, integrating automation and clinical expertise to enhance service efficiency. With over five years of experience in client services or contact centers, your leadership will drive operational excellence, systems management, and quality assurance initiatives.
Key Responsibilities:
• Oversee multi-channel support service operations
• Lead people management and performance planning
• Establish service quality standards and protocols
• Monitor service demand, workload, and performance
• Collaborate with the Peer Support team for seamless service
Requirements:
• Bachelor’s degree or equivalent experience
• Minimum 5 years in client services or navigation
• Proven exp...