Shape transformative customer experiences with Bell as a Journey Design & Experience Architecture Manager. This hybrid role focuses on advanced design methodologies to enhance decision quality and deliver impactful journeys.

The Journey Design Manager will apply expertise in service and experience design, working within a dynamic management role at Bell. You will lead end-to-end journey design using methodologies like Double Diamond and JTBD. This position involves translating customer insights into actionable roadmaps and ensuring experience intent aligns with strategic priorities through data-driven decision-making.

Key Responsibilities:
• Lead journey design through Double Diamond and JTBD methodologies
• Drive structured decision-making across discovery and validation
• Develop service blueprints linking customer pain points to investments
• Utilize data insights for prioritization and trade-offs in projects
• Enhance workflow...