Job Description: Manager – Monitoring Operations

Role Summary

The Manager – Monitoring Operations will lead and manage the enterprise monitoring operations team responsible for the availability, performance, and reliability of IT infrastructure and applications. This role will oversee the day-to-day operations of BMC Helix On-Premises Monitoring tool deployed on RedHat OCP (OpenShift Container Platform), Network and Device monitoring using ParkPlace Entuity, along with OS Monitoring using Prometheus-Grafana, ensuring a high service quality, operational excellence, and continuous improvement.

The role requires strong people management skills, deep technical expertise in systems monitoring platforms, and experience operating monitoring solutions in containerized environments.

Key Responsibilities

· Lead, mentor, and manage a team of monitoring engineers/analysts, defining goals, KPIs, shift coverage, and on-call rotations.

· Driv...