Overview

Reporting to the Director, Co-Brand and Loyalty Partnerships, the Partnerships Manager is responsible for managing relationships with various partners, including the credit card issuer, as part of the Transat loyalty program. He is responsible for implementing, optimizing, and monitoring all aspects of the customer journey for cardholders, including value proposition, acquisition, engagement, and renewal.

Responsibilities

• Partnership management
  • Manage day-to-day relationships with key loyalty partners.
  • Serve as the point of contact for complex partner issues, ensuring the highest level of satisfaction and collaboration.
  • Coordinate joint planning, governance, and performance activities.
  • Ensure contractual compliance and commercial alignment between both parties.
  • Participate in partner onboarding
• Value proposition development
  • Define and evolve exclusive bene...