Oversee the full daily operations of the spa to ensure smooth workflow and excellent service delivery.

Manage appointment scheduling, customer flow, and treatment room utilisation.

Ensure the shop environment is clean, hygienic, and aligned with brand standards.

Monitor and maintain overall outlet performance and service quality.

Lead, supervise, and motivate a team of therapists, beauticians, and front desk staff.

Prepare staff duty rosters, manage attendance, and ensure sufficient manpower coverage.

Provide training on treatment standards, customer service, and sales techniques.

Conduct performance reviews and drive team productivity and morale.