The Manager of Critical Incident Management is responsible for leading Majesco’s critical incident function that supports customer-facing Severity 1 incidents across cloud and on-premise environments where business disruption, financial exposure, reputational risk, or regulatory impact may occur.

This leader will oversee a team of Critical Incident Managers responsible for managing major incidents across a 24x7 operational model while ensuring consistent execution of incident response processes, stakeholder communications, restoration efforts, and post-incident governance.

This is a player-coach leadership role. In addition to managing the team, the individual is expected to actively lead critical incidents when operational demand requires additional leadership support due to staffing constraints, PTO coverage, leave of absence, or significant incident volume spikes.

This role requires a leader who can balance operational exe...