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Job Purpose

To lead the Surveillance team in ensuring post-disbursement customer satisfaction, detecting irregularities in GEB account openings, investigating staff misconduct, and monitoring marketing expenses to uphold compliance with internal policies and regulatory standards.

Customer Call-Back & Satisfaction Monitoring

• Check and verify the call-back exercise for newly approved and disbursed GEB customers.
• Assess customer satisfaction and detect potential misconduct by credit and sales personnel.
• Maintain and report satisfaction ratings and feedback trends to relevant stakeholders.

GEB Account Opening Surveillance

• Conduc...