Job Description
The Ticketing Manager is responsible for overseeing all airline ticketing operations within AAMove, ensuring accurate issuance, reissuance, refunds, exchanges, and compliance with airline and regulatory requirements (including IATA & Malaysian aviation standards). The role involves managing a ticketing team, coordinating with airline partners, optimizing processes, and providing superior customer service.
Key Responsibilities
Operational Management
Lead and supervise the ticketing team (issuance, reissuance, cancellations, refunds).
Ensure accurate and timely ticket issuance using GDS (Amadeus, Sabre, Galileo).
Monitor queues, fare rules, schedule changes, and ADM risks.
Maintain compliance with IATA, airline policies, and AAMove SOPs.
Commercial & Partner Management
Coordinate with airline representatives for fare updates, promotions, poli...