Job Description
Providing help and technical assistance to customers, during guarantee period and thereafter providing paid services as per after sale service policy. Providing help to sales staff during technical discussions with customer and as and when required. Communicating courteously with customers through telephone, email or any other means. Investigating and solving customers' problems (these may be more complex or long-standing problems that have been attempted by customer service assistants). Keeping accurate records of discussions or correspondence with customers in the system. Producing written information for customers, often involving machine manual, processing guideline and trouble-shooting guide line, product / machine literature. Coordinating stores and account managers for timely dispatch of spares to our customers as per their requirement. Courtesy visit to customers. Analyzing service report generated from service ...