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🥝 Managing Director, Head of Cardmember Access & Experiences, US Consumer Cards

00002 Citibank, N.A. | Wilmington, United States | Posted June 19, 2026

Job Description

TheMD, Cardmember Access and Experiencesis responsible fordesigning and deliveringexperiences,perksandprivilegesfor Citi cardmembersthat differentiate Citi products and drive customer acquisition, engagement, and profitability. This role willprovide strategic thought leadershipand work closely withthe CardsProducts andTravel & Rewards teams in redefining key verticals likeTravel,Dining, Entertainment,Lifestyleand other categories to ensure that the loyalty and benefit ecosystemis aligned to product strategy,positioningand economicsto create competitive advantage.

The leader will be expected to have in-depth knowledge of thecredit cardindustry and direct competitors'value propositions. The successful candidate must bring a combination of strategic and execution skillsandexpectedto articulate Citi’s strategic priorities in this space, garnering support,buy-in from key stakeholders and be accountable for the customer experience and economics associated with these role is part o...

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