Roles & Responsibilities The Restaurant Captain is responsible for ensuring exceptional customer service and smooth day-to-day operations within the restaurant. As a key team member, the Captain oversees waitstaff, coordinates with the kitchen, and ensures that customers receive a high-quality dining experience. They manage guest needs, handle reservations, supervise table service, and ensure that the restaurant meets high standards of hospitality and service efficiency. Key Responsibilities:
Customer Service & Guest Experience:
Welcome and greet guests upon arrival. Ensure guests are seated promptly and manage reservations. Monitor guest satisfaction and promptly address any issues or special requests. Provide recommendations on the menu, including specialties, drinks, and wine pairings.
Supervision of Staff:
Lead and manage a team of waiters and support staff. Assign tasks to waitstaff based on sectioning of the restaurant. Train new staff members on service standards, ta...