About the job Mandarin | Customer Care Executive | Johor Bahru
Job Title: Customer Care Senior Executive (Mandarin) (Johor)
Schedule: Mondays - Fridays - 9.00am -6.00pm
Basic Salary: RM3500 - RM5000
Job Responsibility
- Ensure after-sales support to customers by providing a high-quality level of customer service (e. g. receiving and responding to customer queries, attending to customer needs)
- Respond promptly and direct customer requests and issues to the designated resource and follow up on customer interactions.
- Using the in-house system to update all key collections, defects tracking, etc.
- Preparing management report.
- Attending meetings with Project Team, Contractors, etc.
- Preparation of correspondence. Answering customers correspondences through email, social media, and by phone.
- Ensuring the processing of orders.
Job Requirements