THE WORK

Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in IT Troubleshooting, fostering a collaborative environment where continuous learning and contribution are encouraged. Join us in creating a positive impact and growing your skills in a welcoming and dynamic setting.

• Drive incident and outage management, investigation, and restoration processes.
• Monitor systems and analyze trends to enhance performance and prevent future incidents.
• Track and facilitate the acceptance of changes to production environments.
• Operate information technology production services in alignment with established protocols and service agreements.

HERE'S WHAT YOU WILL NEED

• Expert proficiency in IT Troubleshooting.
• Advanced proficiency in Engineering Support.
• It is advantageous to have prior experience in r...