• Answering incoming calls from customers in a professional and courteous manner.
• Listening actively to customers and asking probing questions to fully understand their needs and 
concerns.
• Providing accurate and timely information to customers about products and services, pricing, and 
promotions, while actively seeking opportunities to upsell.
• Handling customer objections and concerns with empathy and professionalism and working to 
address them to close the sale.
• Documenting all customer interactions and details of inquiries, issues, and sales in the company's 
CRM system.
• Meeting or exceeding individual and team sales targets. Upselling on every opportunity call.
• Maintaining a high level of knowledge about the company's products and services, as well as 
industry trends and best practices.