Take charge of production challenges with PlanIT as a Production Support Analyst in Markham, ON. Your role focuses on second-line support, utilizing C# and SQL skills to troubleshoot effectively.
Working onsite full-time, you will address daily production issues while adhering to SLA requirements. This position involves collaboration with various teams, conducting root cause analysis, and recommending sustainable fixes to enhance overall service performance. Additionally, you will manage a small team to ensure operational support excellence.
Key Responsibilities:
• Resolve production incidents (P1–P3) in a timely manner
• Analyze root causes and propose permanent solutions
• Work in tandem with operations and support teams
• Monitor KPIs and manage escalations effectively
• Support incident workflows and process documentation
Requirements:
• 3-5+ years’ experience in production/application support
• Strong background in C# and .NET applications
• Robust...