Mission

The MAS Team Leader is responsible for the leadership and management of a Service Center area for a defined set of clients and/or products. The Team Leader has significant impact on the work environment and will provide the tools and resources for associates to succeed and maintain a high level of associate engagement and client/participant satisfaction.

Responsibilities

• Overseeing daily associate activities and service level metrics.


• Setting goals and providing continuous feedback and development opportunities.


• Reviewing team performance and addressing improvement areas.


• Achieving associate engagement and turnover objectives.


• Collaborating with internal departments to meet service objectives.


• Identifying process improvement opportunities and gathering associate feedback.


• Creating a high‑performance team culture that supports deve...