JOB RESPONSIBILITIES

Summary

Oversee repair network performance across local and regional stations, ensuring timely completion of orders and resolving backlogs to meet Pool program commitments. As the focal point for customers and stakeholders, manage SFR queries, coordinate technical issues, and support upgrade campaigns. Handles vendor management, quotations, logistics, and warranty controls while ensuring full compliance in documentation. Additionally, drive continuous process improvements and support financial, operational, and supplier performance activities.

Main Responsibilities:

1. Repair Network & TurnAround-Time (TAT) Performance

• Drive the development and performance of local and regional repair networks
• Conduct visits to local repair stations when needed
• Monitor open repair orders and follow up closely to ensure completion within acceptable TAT
• Escalate critica...