Job description

Department: Information Technology

Reporting to: IT Service Delivery Manager

Contract: Permanent

DIMENSIONS OF ROLE

Normal working hours will be from 09:00hrs to 17:00hrs, Monday to Friday (inclusive), including one-hour unpaid lunch on each day worked, making a total of 35 working hours per week. Additional hours may be required at weekends in line with MCC cricket matches and events.

KEY PURPOSE OF ROLE

• To act as a first point of contact for all IT-related queries raised with the Service Desk.
• Take ownership of customer issues through to resolution, properly managing end‑user expectations.

KEY TASKS AND ACCOUNTABILITIES

• Work with the broader IT Operations team to ensure the availability and secure operation of business applications.
• Ensure daily checks are completed, and any issues dealt with or escalated through the ser...