At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

Sound like you? Then read on.

About the Role

Process authorized inpatient & outpatient claims transactions within the required benchmarks.

Process all Inpatient, Outpatient claims and pre-approval requests received as per stipulated requirements

Ensure meeting individual quality, turn around time and productivity benchmark

Review/approve cases that exceeds subordinates’ authority

Respond to email enquiries from internal and external parties

Perform outbound call to customers when required

Training of new joiners on claims processing rules and products knowledge including Review and Feedback for On-The-Job training cases

Providing training in System Navigation and Processing Steps, towards certification with Claims Approval Authority, as stipulated in the Claims Approval Authority guidelines.

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