Responsible for general reception, registration, billing, and Customer Service.
Principal Accountabilities:

+ Greets department visitors courteously, follows scripting protocol set forth by department. Answers questions, provides information as requested and directs customers appropriately.

+ Answers the telephone in a courteous manner following department script and AHS standards. Communicates effectively with all internal/external customers.

+ Demonstrates consistent customer service excellence and acts as a liaison to patient and families. Uses service recovery where appropriate.

+ Distributes proper history forms to patients prior to procedure. Prepare paperwork and educational materials for the distribution of contrast media to outpatients; directs questions to appropriate clinical staff.

+ Able to access, interpret and communicate information for all age-appropriate care.

+ Ability to register patients in EPIC accordin...