Medical Receptionist Duties and Responsibilities

A medical receptionist: 

•    Welcome and greet patients, vendors, pharmaceutical representatives, and other visitors that walk thru doors/medical office.
•    Check patients in on Athena upon arrival.
•    Verification of patients’ information (phone number, address, insurance, PCP)
•    Scan insurance card (Must be done yearly in January)
•    Scan patient Identification card, Driver’s License
•    Collection of co-payments and any past due balances. 
•    Distribute any forms that are required for patients to fill out. Verify all forms to ensure that all required fields are completed appropriately.
•    Responsible for answering all incoming calls. 
•    Field all phone calls that arrive to the appropriate staff transfer to voice mail or send message via Athena create a case.
•    Utilize our medical office software to schedule new and follow-up appointments for our patients. (No patient sho...