Primary Details

Time Type: Full time

Worker Type: Employee

Provide medical technical support to the onshore staff nurses. Assist the team leader by sending emails to clients and customers regarding queries of medical nature and being the subject matter expert on the process he/she handles.

Primary Responsibilities

• Maintain product, system and process knowledge
• Ensure compliance with QBE policies, procedures and relevant legislations.
• Establish and maintain a good working relationship with stakeholders
• Resolve escalated complaints in a timely manner
• Assist in resolving escalations by summarizing clinical notes and documentation using knowledge of nursing process and ongoing treatment plan
• Prepare, update and proof read new and existing process desktop procedures (DTPs) and reports
• Manage workflow and ad-hoc requests including reporting performance dashboards and KPIs
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