We're seeking an enthusiastic and experienced volunteer manager to lead our Member Support Team in delivering a high-quality Research Ethics Committee (REC) and Confidentiality Advisory Group (CAG) service. The postholder will oversee the effective end‑to‑end management of the member lifecycle, including recruitment, onboarding, induction, development, retention, and performance management.
There are approximately 1,000 members and the postholder will ensure that REC and CAG membership is appropriately constituted, sustainable and aligned with relevant legislation, policy and operational requirements. The postholder will be responsible for resolving complex and sensitive member matters in line with organisational policies, and for leading the development and improvement of member service standards, proactively identifying and mitigating risks to service delivery.
The role requires the ability to effectively pr...