Member Services Representative – Rockford, MI
Location: Rockford, MI
Schedule: Monday–Friday, 8:45 AM – 5:15 PM
Employment Type: 6-Month Contract-to-Hire
Work Environment: Onsite
Overview
We are hiring a Member Services Representative for our Rockford branch. This role is perfect for a motivated individual who enjoys working directly with customers, handling financial transactions, and contributing to a team-oriented environment.
You will serve as a key point of contact for customers, ensuring efficient service and a positive in-branch experience.
Key ResponsibilitiesCustomer Service & Engagement

+ Deliver exceptional, customer-first service on every interaction

+ Respond to questions, provide solutions, and handle requests efficiently

+ Promote awareness of financial products and services

+ Build strong relationships with customers and team members

Transaction Processing

+ Process a range of transactions acc...