Position Purpose: The Membership Team Leader will oversee the membership administration team, ensuring efficient processing of applications, updates, and queries. The Membership Team leader will be responsible to ensure that the Service level agreements and operational targets are achieved and exceeded. This role requires strong leadership, industry knowledge, and a commitment to delivering excellent member service while maintaining compliance with medical aid regulations.

Qualifications/Experience:

• Matric (Grade 12) required; tertiary qualification in administration, healthcare, or business advantageous.
• Minimum of 5 years’ experience in administration or membership processing (preferably in medical aid/insurance).
• Proven leadership and team management experience an advantageous.
• Familiarity with medical aid schemes and regulatory requirements.

KEY COMPETENCIES

Team leadershi...