AboutTap
TapPaymentsisrevolutionizingonlinepaymentsacrosstheMENAregionbyconnectingbusinesseswithsimple,unifiedpaymentexperiences.Weneedexceptionaltalenttohelpusonthisjourney.
TheOperationsteam
Greatideasaren'tenough.Tobuildatrulyglobalbusiness,weneedgreatexperiences.Joinouroperationsteamandhelpbuild,operate,andscaleourcustomer,financialandadministrativeoperationsacrosstheMiddleEastandbeyond.Yalla!let'sdothis
AsaTapsteryouwill:
- Providequalitycustomercaretoinboundcalls,chatandemails
- Accuratelycategorizethereasonforthecustomercall/chat
- Raisesupportticketswithcompleteinformationtoenabletrackingandresolutionofcustomerrequests
- Investigateandresolvecustomercomplaintsthenclosesupporttickets
- Maintainadatabaseofcustomerinformation
- Escalateinquiriestotheappropriateteam
- Assistcustomerswithregistrationoraccountcreation
- Passcustomerfeedbackontotheproductorsalesteamtoimprove...