Job Title:
Service Trainer
Function:
Service Operations – MC
Reports to:
Service Operations Head
Office/Location:
Pune
JOB PURPOSE
Scale up NPS across DealershipsDevelop a framework to assess region/Dealer performance on NPSPartner with Dealerships to drive NPSCompile reports and design DashboardsEnsure sustenance for NPSSimplify & Digitize Service processes at DealershipsTrain Dealer staff on NPS & soft skillsLink NPS with Business KPIs at Dealerships to assess performanceINTERACTION WITH STAKEHOLDERS
Internal
External
Direct
Field Service teamService Support teamSpares teamPlant teamR&D teamDealershipsVendorsMechanicsJOB REQUIREMENTS:
Educational Qualifications
Essential: Any...