Mid-Senior Service Designer
Salary: £60,000-65,000 benefits package and discretionary bonus
London | Hybrid, usually one day a week in the office
We’re looking for a mid-level Service Designer to join an established in-house design team inside a medium-sized banking group.
This is a hands-on role for someone who enjoys bringing clarity to messy service journeys, working closely with stakeholders and helping delivery teams turn insight into practical improvements.
For the first 12 months, you’ll mainly work across Premium Finance, improving journeys, processes and operational moments that shape the customer experience across onboarding, servicing, account changes, complaints, internal workflows and customer communications.
The strategy and roadmap are already in place, so the focus is execution: mapping what exists, finding the friction, facilitating the right conversations and turning research and insight into work the teams can act on.What you’ll be d...