SCOPE OF THE ROLE

• Onsite-based representative on customer sites in the specific region as specified above


• To have a strong and broad high-level knowledge of the mining systems and mine safety deployed.


• To work with the Area Site Supervisor / Account Manager to ensure the efficient support of mining safety systems onsite.


• To provide site-based system support to the customer and deploy new and upgraded systems at customers’ mine sites.


• To do basic troubleshooting and configuration of system software and computer operating systems.


• Manage with the Area Site Supervisor the Salesforces Support tickets in the region

KEY RESPONSIBILITIES

• Hands-on hardware troubleshooting experience - Actively work on the hardware support that is required on-site to maintain the client’s everyday needs.


• Knowledge of reading and understanding hard...