Provide 1st level technical support for all employees related to IS issues including network, hardware, and software. Understand group policies and implementation processes and cascade necessary instructions to local context. Commission new assets and keep track of existing IS assets. Assist in QSS matters occasionally.

Responsibilities

• First point of contact for IS issues and resolve it soonest with minimal disruption.
• Network infrastructure troubleshooting such as internet issues, VPN, WIFI, IP conflicts.
• User workstation and mobile devices commissioning, troubleshooting, management.
• Office hardware such as printers, projectors, scanners, servers, and MS Windows software troubleshooting and management.
• New joiner onboarding and leaver clearance.
• Tracking and management of Lyreco IS assets for audit purposes.
• Familiar with Windows Intunes processes and Active Directory for user profile configurat...