Join BMO as the Senior Manager, Mortgage Renewal Lifecycle in a hybrid role in Toronto. Focus on transforming renewals into customer-centric experiences, enhancing retention and relationships.
This contract role focuses on leading the Customer Lifecycle Management strategy. You will own journey effectiveness and engage cross-functional teams to elevate customer experiences. Your leadership will guide initiatives to improve retention, product engagement, and customer loyalty over the 16-month duration.
Key Responsibilities:
• Define and prioritize Mortgage Renewal Lifecycle strategy
• Manage cross-functional delivery and execution
• Create engaging, personalized customer experiences
• Lead initiatives for pre- and post-renewal engagement
• Establish and track key performance indicators
Requirements:
• Minimum 7 years in retail banking or strategy roles
• Proven track record in managing complex projects
• Familiarity with home financing products is a plus...