**Want to be a part of our team?** Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems. May prepare help desk incident reports and assist in hardware and software evaluation.

Note: May be internal and external client-focused for company-hosted web-enabled solutions. **Working at NTT** **Location:** + Wellington / Dunedin **Key Roles and Responsibilities:** + Receive, log, validate and diagnose client requests, on full range of products and services offered, applying agreed service level agreements leveraging standard tools, platforms and processes + Uses MS product and process knowledge along with discretion to respond to tickets + Provide client with a first call resolution, where possible, leveraging standard operating procedures or work instructions.

Build knowledge articles, or flag the need for such content, when relevant articles are not available + Provide timely updat...