Level: Rank and file

Employment Type: Full-time, Permanent

Location: Mandaluyong

Schedule: Monday to Friday

Job Summary:

This role is responsible for ensuring the smooth and effective delivery of managed security services to clients. It oversees service performance, coordinates incident handling, and ensures alignment with service level agreements.

Duties & Responsibilities

Service Management & Delivery

• Support the delivery of 24x7 MSOC services including alert monitoring, triage, incident response, and client reporting.
• Monitor adherence to Service Level Agreements (SLAs) and performance indicators.
• Create and maintain reports that summarize MSOC activities, incident trends, and operational performance.
• Facilitate coordination between technical teams to ensure timely handling of escalations and service requests.

Client Relatio...